Every charm in the Nomadés Collection carries a story — a duty station, a deployment, a promotion, a homecoming. If you have a question about yours, we'd love to hear from you.
Questions about an order
The quickest way to reach us is our contact form, which comes straight to our team. You can also email us at shop@nomadescollection.com.
If your question is about a specific order, please have your order number handy — it helps us find you right away.
Common questions
Answers to the questions we hear most often are on our FAQ page. It's a good first stop for questions about our charms, beads and spacers.
Shipping, returns and exchanges
Full details are in our Shipping Policy and Refund Policy.
If something arrived damaged, or isn't quite what you pictured, get in touch. We'd rather hear from you and make it right than have a charm sit in a drawer.
Looking for a base, unit or milestone we don't carry?
Tell us. A good number of the charms in our collection exist because someone asked for them first. Send your request through the contact form, or add it to our Charming Survey — that's where we look when we're planning what to make next.
Join our community
- Become a Storyteller — share the collection with your circle and earn as you go.
- Charming Survey — help shape the charms we design next.
- The Red Bead Story — how we give back, and why.
You'll also find us on Instagram and Facebook, where our community shares their own charms and the stories behind them.
